Dave, Lake Forrest, IL
The ratings I gave on the survey, perfect
10's across the board, was absolutely intentional. Additional
complimentary adjectives would be superfluous. Thank you for a
performance rarely seen in today's environment.
Rachel, Deerfield, IL
I called and they sent someone the same day! Scott came and took care
of all our Internet/Network needs in an hour. Thanks so
much.
Jim, Grayslake, IL
They did an excellent job. My computer is not only fixed, but faster
than it's ever been and safer with all of the appropriate, updated
security software loaded on the system. I'd not only recommend them
again, but will use them the next time I need technical service.
Preston, Mundelein, IL
The Pro Geeks
are very knowledgeable and very helpful. They are the best.
Scott even called me on the phone to explain my problem and then
followed up with an email.
Where else could you get such service!! They are an A++ group! Highly recommended!!
Raymond,
Mundelein, IL
The Pro Geeks were prompt to my office, they arrived in less than ten minutes after my call.
My problem was fixed
quickly and cheaply and without taking apart my entire computer.
I would definitely recommend them to anyone.
Michael, Mundelein, IL
Scott - Thanks for the great
service. I'll recommend you to friends
that have computer issues and are looking for someone that can get the
job done!
John, Vernon Hills, IL
Excellent job.
Thanks for your help. Rates are
reasonable too.
Scott, Grayslake, IL
As a small independent company, Scott and Scott understand
how important customer service is, especially when our computers
function as a critical part of our business. I appreciate the fact that
you both are prompt with communication as well as service. That is lost
frequently with larger companies. In today's business environment,
companies will not survive without value added customer service. I
appreciate that you provide opinions on technology tools that we have
been interested in when ever I have asked. Scott's ability to dial into
either our office PC or our Server Laptop has brought another layer of
value to aide in quick diagnosis issues. I would
recommend the Pro Geeks to anyone that is interested in computer
services.
Kathleen, Grayslake, IL
The Pro Geeks service was excellent.
My problem was with AT&T DSL. I would not have known that
without their help. They were able to tell
me what to do next to get the speed I need.
Sonia, Glenview,
IL
The Pro Geeks provide the absolute best
service and honestly rate a number 10 in all areas.
Why would anyone want to go through the bother of disconnecting their
computer and taking it in to stand in line and pay more? They offer
great value and their service is worth every penny. They go beyond just
fixing your problem. You are wonderful people to work with. Can't recommend them highly enough! Call them - You'll
be glad you did.
Dawn, Gurnee, IL
Thank you.
The fast service combined with the Tech's expertise was well worth the
money for the service call. My computer runs perfectly now.
Jean,
Antioch, IL
It may seem that I took the fast way and gave you a 10
(Excellent) for all questions but, believe me, I read each one and they
were indeed a 10. You guys are not a 5-Star Company, you are a "million
stars" Company. You have given new meaning to the words “above
and beyond”. We are new to the area; didn't know where any stores
were; have an illness in the family so we couldn't drive anywhere, and
my brand new laptop had been damaged beyond repair. We needed a new
laptop ASAP to get back on-line and you found me one; picked it up at
the store; delivered it; backup up my data from the old computer and
put it on the new one; installed the printer; and called the network
technician at my university to get incoming and outgoing server
information for my email. Everything was set up correctly. Service like
yours is phenomenal. This was truly a wonderful
experience for new residents like us. The fact you can work
remotely if I have PC problems saves costs, but I would not have anyone
else work for us at 1/2 the price. My new laptop is so much better than
before, I am almost glad my old laptop was damaged. None better in the
entire state. They are the best and really have very good rates for
their top-notch service. You get what you pay for and in all my
experiences with Pro Geeks, their service has been exceptional and
there has been nothing they can't do. Kudos to both Scott's.
Carol, Beach
Park, IL
My husband and I are professionals who each
have a laptop and a PC and do a lot of work from home. We both were
spoiled in our jobs by having IT people a phone call away; but what do
you do when it's a personal computer? Now we call The Pro Geeks!!
Between Scott Software and Scott Hardware they got the job done! They are VERY professional, explain what's wrong and
don't make you feel like an idiot. They respond to calls and meet time
deadlines and if they can't, they let you know. They are the 4th
home computer help people we have called upon and they will be the
last! They're the BEST!! Thanks guys. The Pro
Geeks are very reliable, helpful and knowledgeable. I would highly
recommend them to others. They are reasonably priced also.
Debbie, Lake Villa, IL
I called The Pro Geeks and they responded
the same day. Very prompt service to getting an
appointment set up. They come to your house so you do not have
to take your computer out to be worked on. I would recommend using The
Pro Geeks to help with computer problems that will take your time to
clear up. They do a professional job.
Dolores, Lindenhurst, IL
Scott's, thank you so much. My computer works better now than when I bought it.
Scott really knew what he was doing and is a really nice person to
represent your company. I really lucked out when
I made my phone call to you.
Ellani, Gurnee, IL
The Pro Geeks provide excellent service in
a timely manner. They explained everything I
needed to know, and I felt comfortable having them work in my home.
I would use their service again and I feel
confident in referring them to others. Thanks- I am up and
running again!!!!
Carmen, Chicago, IL
I was very happy with the knowledge and
service that The Pro Geeks gave me. Not only did they fix my problem, but also went "above and beyond" to do extra services
that allowed my computer to run more efficiently.
Boyd, Winthrop
Harbor, IL
I have used The Pro Geeks in the past and they suggested I use their
phone support which I have done and it saves me
money because they don't have to come to my house and charge travel
time. As always when I've had a
problem, you've been right there for me.
Bob, McHenry, IL
YOU GUYS ARE GREAT, IM SO
HAPPY I FOUND YOU GUYS. I HOPE I DO NOT HAVE ANY MORE PROBLEMS WITH MY
PC BUT IF I DO I KNOW WHO TO CALL. THANK YOU SO MUCH.
John, Glenview, IL
This is the best overall technical support
I've ever experienced. Finally there is a tech support
service that is fast, very reasonably priced, and most important, very,
very good. Thank you The Pro Geeks.
Willie, North Chicago, IL
Very kind and did an excellent job.
Dawna, Gurnee, IL
Thank you The Pro Geeks! Once again you have come to my rescue.
You gave me all of the tools I need to keep my computer up to
date. You explained everything. You made it simple with the
run every two weeks folder on my desktop to keep my computer clean. No one else does that.
I appreciate everything and will refer you
out to everyone. Thank you for helping me!
Janet, Palatine, IL
Scott was very professional and answered any question that I asked. It
was well worth having my computer fixed. Thanks!!
Lisa, Zion, IL
When I called them I was happy that they
were able to come to fix my computer the same day I called and they
have excellent service. I will definitely
use The Pro Geeks again.
Joel, Antioch, IL
The Pro Geeks are awesome! I had
printer problems. They came out on time. Printer works great and my
computer is seeing happier days now thanks to The Pro Geeks. It is definitely so worth it!!!
John, Waukegan, IL
They arrived just 1
or 2 hrs after I called them. Then installed software on my
computer to clean and prevent problems from reoccurring in the future.
Lorraine, Deerfield, IL
I appreciate the courtesy and respect of your company.
Skip, Island Lake, IL
Showed up quickly, got the job done very nicely.
And even took time to explain a couple new things which helped as
well. Good work!
Sherry, Gurnee, IL
The Pro Geeks team was extremely helpful, supportive and very
reasonably priced for the service and phone support they give. They
were quick to diagnose and repair my computer. They had it less than 24
hours. When I got it back if was better
than when I first purchased it. I would definitely recommend
them to anyone and I would use them again in a heart beat if need be.
Ken, Lake Villa, IL
Without hesitation, I definitely recommend The Pro
Geeks. Scott & Scott delivered extreme
levels of technical, business and personal competencies one craves but
rarely experiences. Thank you!
Michele, Watervliet, MI
I just wanted to thank you again for updating my
computer! I can't believe the difference!! It didn't even run this fast when I first bought it. I
truly appreciate the time that you've put into my
computer. Thank you again.
Marie, Beach
Park, IL
I would recommend you guys to anyone
who had computer problems. I really didn't think you could get
the virus out I had in my computer. Thanks guys keep up the good
work and I will definitely recommend you guys to anyone. I have my baby
back.
Lynn, Mundelein, IL
It was a pleasure working with you. After our experience with dell it
was nice to work with someone who actually knew what they were
doing. Our computer was fixed the same day at a reasonable price
and now works faster and even better than before. Thanks so much Scott!
Joel and Lynn
Gene, Libertyville, IL
Tough demanding assignment.
Service Tech handled the demands of the job, in good order.
Teddi, Mundelein, IL
Excellent, courteous service. Scott came
out the same day I called, they answered all our questions and quickly
had our computer up and running again. We will definitely recommend The
Pro Geeks to all our friends.
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