What Our Customers Had to Say About Us:
I’d highly recommend this company! One of my business computers crashed and Scott was able to save the data from my hard drive, install a new one, and get it running within a few hours. He even gave me some anti-virus software and tips on how to prevent this problem from happening again.
Ken, Mundelein, IL
My hard drive crashed and I needed a new one ASAP. I drove my computer to their place (less than a mile from my house) and they installed the new hard drive, upgraded the RAM, and attempted recovering data from the old hard drive all within 20 minutes. They were very friendly and even answered some general computer questions I peppered them with while they worked on my computer. Overall, you really can’t beat people who are local, work quickly, and treat you honestly and fairly. I will most definitely go to them with any future problems
Dave, Lake Forrest, IL
The ratings I gave on the survey, perfect 10's across the board, was absolutely intentional. Additional complimentary adjectives would be superfluous. Thank you for a performance rarely seen in today’s environment.
Rachel, Deerfield, IL
I called and they sent someone the same day! Scott came and took care of all our Internet/Network needs in an hour. Thanks so much.
Jim, Grayslake, IL
They did an excellent job. My computer is not only fixed, but faster than it’s ever been and safer with all of the appropriate, updated security software loaded on the system. I’d not only recommend them again, but will use them the next time I need technical service.
Preston, Mundelein, IL
The Pro Geeks are very knowledgeable and very helpful. They are the best. Scott even called me on the phone to explain my problem and then followed up with an email. Where else could you get such service! They are an A++ group! Highly recommended!
Raymond, Mundelein, IL
The Pro Geeks were prompt to my office. They arrived in less than ten minutes after my call. My problem was fixed quickly and cheaply and without taking apart my entire computer. I would definitely recommend them to anyone.
Michael, Mundelein, IL
Scott - Thanks for the great service. I’ll recommend you to friends that have computer issues and are looking for someone that can get the job done!
John, Vernon Hills, IL
Excellent job. Thanks for your help. Rates are reasonable too.
Scott, Grayslake, IL
As a small independent company, Scott and Scott understand how important customer service is, especially when our computers function as a critical part of our business. I appreciate the fact that you both are prompt with communication as well as service. That is lost frequently with larger companies. In today’s business environment, companies will not survive without value added customer service. I appreciate that you provide opinions on technology tools that we have been interested in when ever I have asked. Scott’s ability to dial into either our office PC or our Server Laptop has brought another layer of value to aide in quick diagnosis issues. I would recommend the Pro Geeks to anyone that is interested in computer services.
Kathleen, Grayslake, IL
The Pro Geeks service was excellent. My problem was with AT&T DSL. I would not have known that without their help. They were able to tell me what to do next to get the speed I need.
Sonia, Glenview, IL
The Pro Geeks provide the absolute best service and honestly rate a number 10 in all areas. Why would anyone want to go through the bother of disconnecting their computer and taking it in to stand in line and pay more? They offer great value and their service is worth every penny. They go beyond just fixing your problem. You are wonderful people to work with. Can't recommend them highly enough! Call them - You’ll be glad you did.
Dawn, Gurnee, IL
Thank you. The fast service combined with the Tech's expertise was well worth the money for the service call. My computer runs perfectly now.
Jean, Antioch, IL
It may seem that I took the fast way and gave you a 10 (Excellent) for all questions but, believe me, I read each one and they were indeed a 10. You guys are not a 5-Star company, you are a “million stars” company. You have given new meaning to the words “above and beyond.” We are new to the area; didn’t know where any stores were; have an illness in the family so we couldn’t drive anywhere, and my brand new laptop had been damaged beyond repair. We needed a new laptop ASAP to get back online and you found me one; picked it up at the store; delivered it; backed up my data from the old computer and put it on the new one; installed the printer; and called the network technician at my university to get incoming and outgoing server information for my email. Everything was set up correctly. Service like yours is phenomenal. This was truly a wonderful experience for new residents like us. The fact you can work remotely if I have PC problems saves costs, but I would not have anyone else work for us at 1/2 the price. My new laptop is so much better than before, I am almost glad my old laptop was damaged. None better in the entire state. They are the best and really have very good rates for their top-notch service. You get what you pay for and in all my experiences with Pro Geeks, their service has been exceptional and there has been nothing they can’t do. Kudos to both Scotts.
Carol, Beach Park, IL
My husband and I are professionals who each have a laptop and a PC and do a lot of work from home. We both were spoiled in our jobs by having IT people a phone call away; but what do you do when it’s a personal computer? Now we call The Pro Geeks! Between Scott Software and Scott Hardware they got the job done! They are VERY professional, explain what’s wrong and don’t make you feel like an idiot. They respond to calls and meet time deadlines and if they can’t, they let you know. They are the 4th home computer help people we have called upon and they will be the last! They’re the BEST! Thanks guys. The Pro Geeks are very reliable, helpful and knowledgeable. I would highly recommend them to others. They are reasonably priced also.
Debbie, Lake Villa, IL
I called The Pro Geeks and they responded the same day. Very prompt service to getting an appointment set up. They come to your house so you do not have to take your computer out to be worked on. I would recommend using The Pro Geeks to help with computer problems that will take your time to clear up. They do a professional job.
Dolores, Lindenhurst, IL
Scotts, thank you so much. My computer works better now than when I bought it. Scott really knew what he was doing and is a really nice person to represent your company. I really lucked out when I made my phone call to you.
Ellani, Gurnee, IL
The Pro Geeks provide excellent service in a timely manner. They explained everything I needed to know, and I felt comfortable having them work in my home. I would use their service again and I feel confident in referring them to others. Thanks – I am up and running again!
Carmen, Chicago, IL
I was very happy with the knowledge and service that The Pro Geeks gave me. Not only did they fix my problem, but also went “above and beyond” to do extra services that allowed my computer to run more efficiently.
Boyd, Winthrop Harbor, IL
I have used The Pro Geeks in the past and they suggested I use their phone support which I have done and it saves me money because they don’t have to come to my house and charge travel time. As always when I've had a problem, you’ve been right there for me.
Bob, McHenry, IL
YOU GUYS ARE GREAT, IM SO HAPPY I FOUND YOU GUYS. I HOPE I DO NOT HAVE ANY MORE PROBLEMS WITH MY PC BUT IF I DO I KNOW WHO TO CALL. THANK YOU SO MUCH.
John, Glenview, IL
This is the best overall technical support I’ve ever experienced. Finally there is a tech support service that is fast, very reasonably priced, and most important, very, very good. Thank you The Pro Geeks.
Willie, North Chicago, IL
Very kind and did an excellent job.
Dawna, Gurnee, IL
Thank you The Pro Geeks! Once again you have come to my rescue. You gave me all of the tools I need to keep my computer up to date. You explained everything. You made it simple with the run every two weeks folder on my desktop to keep my computer clean. No one else does that. I appreciate everything and will refer you out to everyone. Thank you for helping me!
Janet, Palatine, IL
Scott was very professional and answered any question that I asked. It was well worth having my computer fixed. Thanks!!
Lisa, Zion, IL
When I called them I was happy that they were able to come to fix my computer the same day I called and they have excellent service. I will definitely use The Pro Geeks again.
Joel, Antioch, IL
The Pro Geeks are awesome! I had printer problems. They came out on time. Printer works great and my computer is seeing happier days now thanks to The Pro Geeks. It is definitely so worth it!
John, Waukegan, IL
They arrived just 1 or 2 hours after I called them. Then [they] installed software on my computer to clean and prevent problems from reoccurring in the future.
Lorraine, Deerfield, IL
I appreciate the courtesy and respect of your company.
Skip, Island Lake, IL
Showed up quickly, got the job done very nicely. And even took time to explain a couple new things which helped as well. Good work!
Sherry, Gurnee, IL
The Pro Geeks team was extremely helpful, supportive and very reasonably priced for the service and phone support they give. They were quick to diagnose and repair my computer. They had it less than 24 hours. When I got it back if was better than when I first purchased it. I would definitely recommend them to anyone and I would use them again in a heartbeat if need be.
Ken, Lake Villa, IL
Without hesitation, I definitely recommend The Pro Geeks. Scott & Scott delivered extreme levels of technical, business and personal competencies one craves but rarely experiences. Thank you!
Michele, Watervliet, MI
I just wanted to thank you again for updating my computer! I can’t believe the difference! It didn’t even run this fast when I first bought it. I truly appreciate the time that you’ve put into my computer. Thank you again.
Marie, Beach Park, IL
I would recommend you guys to anyone who had computer problems. I really didn’t think you could get the virus out I had in my computer. Thanks guys keep up the good work and I will definitely recommend you guys to anyone. I have my baby back.
Lynn, Mundelein, IL
It was a pleasure working with you. After our experience with Dell it was nice to work with someone who actually knew what they were doing. Our computer was fixed the same day at a reasonable price and now works faster and even better than before. Thanks so much Scott! Joel and Lynn
Gene, Libertyville, IL
Tough demanding assignment. Service Tech handled the demands of the job, in good order.
Teddi, Mundelein, IL
Excellent, courteous service. Scott came out the same day I called, they answered all our questions and quickly had our computer up and running again. We will definitely recommend The Pro Geeks to all our friends.